1 reviews | Active since Mar 2020
Bad Customers Service, TREATING CUSTOMER'S UNFAIRLY
I am really disappointed with the kind of service I'm getting from King Price Insurance. My husband is insured with them, 5 months ago my husband was involved in an accident. In the beginning the claim was handled very well and we were assisted very quickly at the accident scene and we submitted the documents they requested very fast. Then the car was taken to the panel beater to be fixed. According to them we were supposed to get the car just before Christmas, but that didn't happen as the panelbeater closed for the holidays. Ok we tried to understand and we cancelled all the plans we made as we didn't have transport. Fast forward to January, the panelbeater reopened and told us that the car will be ready in will be ready in a week. We explained to the panelbeater and the claims handler that we need the car to be ready before February as we have to go to Durban ( remember we postponed our plans in December). So now we in February only left with one day to go to Durban and still the car is still not ready. We called the claims department to inform them of this, the claims handler was not even aware of the status of the car and also didn't have the numbers of their service provider. My husband had to provide them with the panelbeaters contact details. The claims handler just sent an email to the panelbeater and didn't even follow up to inform me about the feedback. This is really not the kind of service I thought I would receive when I took a policy with King Price Insurance. I'm am so disappointed and how do I get to Durban without a car, and yet I've been paying my premiums every month without any fail. This insurance company doesn't take their client's needs seriously. I just want to get my car back and cancel this policy. As a customer I feel like I'm not treated fairly and no-one cares to make a follow up on my behalf. In the process I'm worried about the reservations I have made and paid for. To top it every day I commute to work and back using ehailing services. Just imagine how much money I have spent ever since they took the car for repairs. This is not really on, I don't even know what to do now.
Thank you for getting in touch with us. We’d like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we’ve disappointed you.
Rest assured, we’ll investigate this further and contact you as soon as possible with an update.
Royal regards,
The king’s court
Thank you for getting in touch with us. We’d like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we’ve disappointed you.
Rest assured, we’ll investigate this further and contact you as soon as possible with an update.
Royal regards,
The king’s court
In the morning the claims handler mentioned a car hire that I can use for the weekend.
Now I send him an email asking for the feedback, he's now telling me about the assessors.
What I want to know is whether you are going to provide me with a car to use for the weekend or not.
I'm a going to take this matter up with the ombudsman. I'm really tired and traumatised by all of this. Do you even understand the situation I'm currently faced with. Are you aware of the money I'm about to loose if I get a car today.
In the morning the claims handler mentioned a car hire that I can use for the weekend.
Now I send him an email asking for the feedback, he's now telling me about the assessors.
What I want to know is whether you are going to provide me with a car to use for the weekend or not.
I'm a going to take this matter up with the ombudsman. I'm really tired and traumatised by all of this. Do you even understand the situation I'm currently faced with. Are you aware of the money I'm about to loose if I get a car today.