Bad customer service ever seen

I am insured with King Price for a couple of months. I immediayely put my childs phone what we bought for her for Chrtistmas on insurance. As it came to our attention that the phone is ******, ee immediately reported it at the SAPD. Then we submitted our claim. Now 10 days still dont have any news what is going on and thst is a very small claim. I dont want to know what will happen if we must lodge a big claim. I am very dissapointed in the manner I am assisted and after 10 days still not know what is happening. I am defnitalely getting qoutes for a better insurance as there is no assistance at King Price