Bad customer service by King Price!

I am having the worst experience trying to claim from King Price. My vehicle is insured with them and I put in a claim for almost 2 weeks now and there has been zero movement or feedback with regards to my claim. The last time I called the call centre, I stayed on the line for a while for someone to assist me and they promised that I would hear back from the insurer today with regards to my claim. Still nothing. This is such a bad experience and poor customer service. Anyone who is making a claim from their insurer is obviously doing so because there has been an unforeseen and often sad/bad event that occurred in their life. It is at this time where you turn to your insurer hoping they can lessen the agony and pain in your life by just being there for you and giving you the service you deserve because you are and have been a loyal customer. I am disappointed and regret having King Price as my insurer of choice. Big Mistake!