Bad Customer Service

On Friday the 23rd of October I had an accident with my car. I logged a claim with King Price and received a claim number. Throughout the week I kept getting sms's requesting details that needs to be sent to them which I did. On wednesday i get a call from Elmarie who was very unfriendly stating that my claim was rejected due to no premiums collected. I then informed her that I called King Price in October wanting bank details in order for me to pay the premium and to date no information was received. I also informed her that no one contacted me regarding my premiums. She then also informed me that they would be cancelling my policy due to my credit record. I feel that my policy has nothing to do with my record. Today I get a call from a Ashley who advised me the same thing. I have been warned by so many people regarding King Price but gave them the benefit of the doubt and even referred other clients to them. I think this is pathetic and why should my claim be rejected because they cannot communicate with their clients. This is unacceptable and I feel like taking the matter further. When I opened this policy I was told that I would be covered from the 20th to the 20th of each mont