Bad customer service

Very bad service from King Price. Submitted an accident claim on the 30th of October. An assessor was sent 5 days later and 2 days after he assessed my car, he gave me a call telling me he has sent the damage report to the insurance,and they will give me a call. A day later the insurance sent me an e mail telling me they are about to conclude my claim. That was 10 days ago. I called them on Friday last week and the lady I spoke to said she will make it her priority to finalize it and will call me by end of business on Friday. I waited but no call came through. I then called the insurance this morning and they told me still that the claim is not concluded as there are still some few things outstanding. Initially they told me that it will take 3 to 4 days to conclude the claim but its now over 2 weeks. I am very disappointed in King Price.Their service sucks and they do not treat their customers like royalty as they claim to be. I am still with a damaged car and they don't have at least the decency to update me.