Bad customer service

I have a cracked windscreen. I called king price and they said they will log a query with the claims department. 3days went by and I never received a call. I called again and was transferred from department to department for 10 minutes. I called again today and they said they will log a query for the claims department to contact me. Still no phone call. When I ap**** for the insurance they called me back within 10 minutes. They obviously do not care for existing clients. I am considering it to move insurance because I am driving with a cracked windscreen for almost 2 weeks now.