Bad Customer service!!

Bad customer service!! Is this really the Pay as you drive we are being told about :(

I signed up for the Chilli Cover, which is for 'Pay as you drive'.

In October I drove less than 500 km, submitted my readings on time but I still got charged the maximum premium!!. When I called to inquire, I was told that I am part of the few clients who got debited an incorrect amount and they apologized saying that a refund will be processed soon.

Weeks went by and NO REFUND came through. I was the one to call again to inquire why my refund has not come through and all I got was, the matter will be escalated with the person who initiated the refund and I will get feedback soon. I also asked if the 'error' which happened in October has been fixed in the system to ensure that for November there are no problems and the answer was 'Yes, your November premium will be calculated correctly and there is nothing to worry about'.

I have Not received ANY FEEDBACK since I called and worse my November premium is also still INCORRECT because I drove less and submitted accordingly.

This is really crazy and NO ONE is getting back to me with an explanation!!!