Bad Customer Service

I am really at pain trying to deal with King price......you have failed to deal with my query appropriately, I have positioned a compelling argument with you, which you have shown that you failed to consider or at least show that you have considered, all you have done is throw the T&C's at me........what is your client value proposition?

You even have resorted to send me sms without engaging me on reasonable grounds. I am a customer and I would like you to listen to my concerns, clearly you don't care about my issues all you care about is getting money from me, when is time to provide a service all leaves much to be desired.