bad customer service
<p>on the 1/02/2017 my car was fixed by proline express as i was involved in an accident 25/12/2016 and my car took 3 weeks for the assessment to be done..after complaining thats when they started fixing my car. .same day of picking up the car when driving the indicactor was not working properly then rear bumper the on the left was not aligned and i went there for them to fix it again..so now spoiler fell when i was driving on the 17/03/2017..proline and king price dont want to assist with no luck.</p> <p>some manager at proline was the rubber under the car was turned a bit and it could have happen when i was driving and said its not there fault and they cant assist..i dont know if things it everything was fixed properly as parts keeep falling off...</p> <p> </p> <p>i have not received an email or call and i want spoiler to be replaced am not going to pay as is not my fault.</p> <p> </p> <p> </p>
Hi Lerato
Our repair management department was in contact with you. We wish to reiterate that the spoiler damage was not as a result of the repairs done to the vehicle but as a result of damage to the vehicle after you had collected it from the repairer. We further note that you did advise the repairer that you did drive the vehicle through water while driving into Soweto and this might have caused the damage.
Royal regards
The kings court
Hi Lerato
Our repair management department was in contact with you. We wish to reiterate that the spoiler damage was not as a result of the repairs done to the vehicle but as a result of damage to the vehicle after you had collected it from the repairer. We further note that you did advise the repairer that you did drive the vehicle through water while driving into Soweto and this might have caused the damage.
Royal regards
The kings court