Bad customer service

Bad customer service given by Kabelo and Albert on Wednesday. I wrote an email about the bad service that i received but they never called me back. As I was promised that after 6 months they are going to review my policy but I realized that it was an empty promise so disappointed 😞, it was also so difficult just to speak with a supervisor but they are working under supervision of which I failed to understand 😕. I strongly recommend customer service training to their staff members. I was left with a very bad taste in my mouth.