Bad customer experiance

I am writing to express my dissatisfaction with the handling of my vehicle insurance policy, policy number [KP***], which is under my name. On 29th January - 2024, I filed a claim with your King Price for an accident claim for my vehicle. However, since then, I have encountered several issues and delays in the processing of my claim, which have caused inconvenience and frustration. Firstly, there has been a lack of communication regarding the status of my claim. Despite numerous attempts to follow up via phone calls and emails, I have received minimal updates and information regarding the progress of my claim. Secondly, I have encountered difficulties in reaching a resolution with your claims department. The representatives I have spoken to have been unhelpful and unresponsive to my concerns, leaving me feeling neglected and unsupported as a policyholder. Furthermore, the delay in processing my claim has resulted in financial strain and inconvenience on my part. I have had to arrange alternative transportation and incur additional expenses while waiting for a resolution from King Price. As a valued customer, I expect prompt and efficient service from your company, especially when it comes to handling insurance claims. However, the lack of communication, delays, and inadequate support I have experienced have fallen short of my expectations. 3 months later after pressing for a resolution, the issue is now referenced to a “wear and tear”, which was not present 3 month ago before the incident. I find this very convenient 3 month later, this is poor customer experiance.