Bad communication

policy no. CKP***/1

Bad communication

I have registered a claim on the 26th of November 2021, till today I’m still waiting for the update regarding my claim. I requested a simple thing to be emailed the options i have since well the claim has been approved. Whether they are settling at the bank or the vehicle is being replaced . Even today I’m still waiting the the administrator/ broker to inform me regarding this . The bank is calling me regarding all these and when I refer them to king price insurance claims department they don’t get assistance as I don’t have the answers. Can king price insurance take their clients serious please and improve their communication . I’m using prepaid airtime calling and I’m not getting relevant answers please.