Bad claims service

BAD SERVICE REGARDING ACCIDENT CLAIM/ CKP**********/1 I always loved king price under the impression of their slogan for royal service is what everyone receive. I was involved in an accident on the 30/ 09/2020 afternoon around 2pm, I called them to register claim I was told to wait they will call back to register the claim. I waited from 30/ 09/ 2020 till the 01/10/2020 after I called again to get the process running. My claim got registered and I provided all details related to the 3rd party as well. My car was assessed on the 07/10/2020 I hoped that from the 07 - 12/10/2020 as they are those delays in the process. I had to call again on the 13/10/2020 taken pillar to post again, @ about 10am I called to check the status since assessment was completed, for them to tell me they r trying their best a claim takes 6 working days for approval and they are failing to get hold of third party. I' have never been disappointed and frustrated like this seriously I'm struggling to work without a car, I' have comprehensive package with access of rental car and they have been taking my money every month for this frustrating, service I'm receiving right now. I never thought I would go through this with a royal service promised.