bad claims practices

what a terrible claims experience: I've had to claim with Outsurance and Budget - lets just say I didn't have to be confused for 4 weeks and still get treated lower than dirt by an admin assistant at the panelbeaters...

I ride over a pothole, call roadside assistance coz I just got another flat a week earlier- the guy towing my car still says i should drive my vehicle to a vacant parking lot where it would be easier to tow and I eventually get a ride home across the province. a week goes buy and I ask for a breakdown of the repairs that have to be main... no response. a week later i get a phonecall that the repairs that have to be made are 3x my access, i have to pay that access coz of some 3 month clause and I have to pay additionally for the tires - still no word on where my car is, description of the damages, and who I'm supposed to pay. Its been 4 weeks, I get one of the rudest calls from the panel beaters demanding I pay for repairs I don't even know were made to my vehicle??? Ontop of that they're making a state's claim for my access (since it did happen over a pothole) with my dash-cam footage - and if they're being this reserved with my claim information you can only imagine how cunning they're being with this process' progress. Don't skimp: you get what you pay for with these guys...