Bad claim’s experience from King Price

I find it frustrating that King Price calls you almost immediately when you request a call back from the client services department yet when you have a claim you have to keep calling them. They have been working on my claim for a month, they don’t provide updates I complained to them directly only after complaining I received 1 update and a phone call the individual that is working on my claim Cassius Shabangu does not even bother responding to emails today I was told they are still waiting for my bank to send them the documents they requested from them when I contacted the bank I was told that they have not received a request from King Price. The service has been shocking at this stage I don’t even know whether my claim will be approved or not it may take 3 months before I know about the status of my claim.