Bad Claim service

Good day

My husband was in an accident on the 22 Sept 2023 and a claim was register at King Price to start my claim the assessor was very quick but the rest was not helpful

The 1st week I left everything to do wat they need to do after a week I have phone them to see what they need and I did send all the document what they needed. The 2nd week I also phone them to find out if they did receive everything, and they needed everything again that was on the accident report but I did email it again I needed to phone and find out how far it is no one phoned me to let me know what they still needed

Someone phoned Mr stander and let him know that they are busy with everything and that it will be sorted shortly

On Friday 13/10/2023 I spoke to someone at the claims department and they said to me the waiting for the final settlement document from Standard bank but they did receive it and the claim will be done Friday afternoon latest Monday Morning

This morning I phoned to find out that the documents wasn’t received or attached, and it is still not finalised, and that they will let me know when its approved.

After 5 years of paying my premium, this wasn’t the service that I expected.

Very unhappy how this claim was done family member are with OUTsurance and also had an accident a few months ago and it was paid out in 2 weeks.

Please get a Manager to contact me so that I know when this claim will be approved and settled.

Natacsha Smit

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