bad bad service

was involved in an accident on the 4th of June 2018. Savanna Panel beaters delayed fixing my car because they were waiting for the parts from Japan. On the 13th of August they called to collect the car only to find out that they had not even replaced the lights and the alignment of the car was not done correctly. They were pushing me to take the car and later give me a courtesy car for them to repair my car later on. I am not comfortable to do so as they have kept my car for too long already. On the 16th of august they called me again that my car is ready for collection. Only to find out that alignment of the Bumper, grill and Fender was still not done properly. I asked them and the answer they gave me was they are not original parts so they will not fit properly on my car. Initially I was told that they ordered parts from Japan now parts are not original. I then requested them to send me an email stating parts are not original and they are allowed to do so. All they want is I should take the car and bring it later on to repair,

What’s the point of having insurance??? Do I have to beg and fight for the service I deserve. Please assist me as I am very frustrated. All I want is my car to be repaired properly. The reason why I have an insurance is because I do not want to go to the s****yard looking for parts which do not fit of which they are doing. Is it allowed to repair a car with parts which do not fit properly?? Savannah panel beaters are not professional at all, it seems like they do not know what they are doing. If they repair one part the other one becomes loose and they don’t bother

They are really inconveniencing me, I have gone to Savanna twice already taking time off at work and still find out the car is not repaired properly.

Frustrated angry client