Bad Attitude, Call Center, Delayed Response

In Nov 2015 my car experienced Mild Hail Damage, KP booked our car in with GHS in Jan 2016, By Mar'16 we had to search and finally located our car in Proline Express - with items on back order <br> The call center takes very long to answer - every call we explain problem - we are put on old for a lady named urshulla, call is usually dropped / no answer<br> we beg but don't get feedback / callback - out of desperation starting begging for feedback on their fb page - initially got a call from a John promising to resolve the matter - but one month later - we still begging for service - car was eventually released after we were forced to pay dbl excess - because apparently the hail damage is 1 claim and the damage from the rd was considered another claim.... car was returned missing some parts & damage to other parts - one week after GHS checked car and confirmed damaged - no response until we called mailed & left FB messages - today was blocked from KP FB page for letting ppl know that they will pay dbl excess if they in a similar situation .... instead of a call and explanation of how they will rectify situation they have blocked us from their FB page - car still damaged -still missing part