tK
taki K
1 reviews | Active since Jun 2014
06 Jan 2016, 10:01
bad attitude
Good day<br> i have put in a claim for my cellphone, I told the person dealing with my claim to collect my phone from 6 to 13h00 but yesterday some one phoned me at around two and when i asked him what he is here for he said he is not sure what he needs to collect from me and hung up before even explaining.<br> can you please check and tell me if the guy was here to pick up my cellphone for assessment and why he was here around 14h00
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King Price Insurance's replyOfficial
07 Jan 2016, 09:52Hello TKhoza86,
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
We have been in contact with the service provider Smart Lab and they will be in contact with you for arrangements to collect the device. You have also been contacted by our claims department to discuss your concerns and the way forward.
Should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
We have been in contact with the service provider Smart Lab and they will be in contact with you for arrangements to collect the device. You have also been contacted by our claims department to discuss your concerns and the way forward.
Should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court
King Price Insurance's reply07 Jan 2016, 09:52
Official
Hello TKhoza86,
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
We have been in contact with the service provider Smart Lab and they will be in contact with you for arrangements to collect the device. You have also been contacted by our claims department to discuss your concerns and the way forward.
Should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
We have been in contact with the service provider Smart Lab and they will be in contact with you for arrangements to collect the device. You have also been contacted by our claims department to discuss your concerns and the way forward.
Should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court