Bad

I am disappointed with the level of service. The reason why I joined Kingprice is that I was referred to Kingprice by my younger brother who sang praises for Kingprice.

I lost my phone on the 13th April and bought a new phone on the 14th, since the claiming process takes 6 working days and I could not stay without a phone for that long. I was supprised to be told that Kingprice does settle claims in a form of cash only vouchers, how is that so? since my brothers claim was settled cash?. The list of stores that you can redeem the voucher at there is nothing that I need. So what am i supposed to do with the voucher.

Also the amount paid out is R5900 whereas I was covered for a possession of R12 000?.

Could I kindly get my claim settled by cash?

Regards