Bad 1st customer experience
I got a new car and start date was collection date I asked if 1st debit order for pro-rata will be month end or on the day, consultant said month end, now I have a bounced debit order because I didn't make provision, I havent had that on my ITC score now I have a bad record because someone made a mistake and now im running around to get this sorted
Not such a great customer experience To be told non chalant you not covered and we have to wait for the system
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King Price Insurance's replyOfficial
14 May 2026, 09:04Hi Baleseng,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the frustration and inconvenience you’ve encountered.
We’d like to clarify that insurance premiums are payable upfront in order for cover to be in place, which is why the first debit is processed on the day that cover commences. However, we sincerely apologise for any confusion caused by the information you were provided, as well as for the inconvenience that followed. This is certainly not the experience we aim to deliver.
Please be assured that your concerns are important to us. Our Client Care team will be in contact with you shortly to discuss this matter in detail and work towards a resolution once they have listened to the sales call to see what was discussed.
Thank you again for bringing this to our attention.
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the frustration and inconvenience you’ve encountered.
We’d like to clarify that insurance premiums are payable upfront in order for cover to be in place, which is why the first debit is processed on the day that cover commences. However, we sincerely apologise for any confusion caused by the information you were provided, as well as for the inconvenience that followed. This is certainly not the experience we aim to deliver.
Please be assured that your concerns are important to us. Our Client Care team will be in contact with you shortly to discuss this matter in detail and work towards a resolution once they have listened to the sales call to see what was discussed.
Thank you again for bringing this to our attention.
King Price Insurance's reply14 May 2026, 09:04
Official
Hi Baleseng,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the frustration and inconvenience you’ve encountered.
We’d like to clarify that insurance premiums are payable upfront in order for cover to be in place, which is why the first debit is processed on the day that cover commences. However, we sincerely apologise for any confusion caused by the information you were provided, as well as for the inconvenience that followed. This is certainly not the experience we aim to deliver.
Please be assured that your concerns are important to us. Our Client Care team will be in contact with you shortly to discuss this matter in detail and work towards a resolution once they have listened to the sales call to see what was discussed.
Thank you again for bringing this to our attention.
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the frustration and inconvenience you’ve encountered.
We’d like to clarify that insurance premiums are payable upfront in order for cover to be in place, which is why the first debit is processed on the day that cover commences. However, we sincerely apologise for any confusion caused by the information you were provided, as well as for the inconvenience that followed. This is certainly not the experience we aim to deliver.
Please be assured that your concerns are important to us. Our Client Care team will be in contact with you shortly to discuss this matter in detail and work towards a resolution once they have listened to the sales call to see what was discussed.
Thank you again for bringing this to our attention.