Baby locked in a car

I am extremely disappointed with the service received. When I was in an emergency situation- a matter of life and death, the consultant could not find a way to help me quickly enough. I specified that the matter is urgent as my 1 year old baby was locked in my car with the keys inside the car as well. The day was extremely hot and the windows were closed. The car was in the Menlyn area, PRETORIA EAST. The consultant decides to contact a locksmith who is coming from PRETORIA WEST!! And tells me 30 minutes to an hour the locksmith will arrive-with a small baby locked inside the care? The locksmith doesn't even know the area, even common Garsfontein road, on top of that he doesnt have whatsapp for us to send location!! 40 minutes later the locksmith is still not there and we are forced to break a window to save the baby.

The consultant calls when we have saved the child and to check if the locksmith had arrived. He was still not there and we had to break the window. She just says sorry about that. No alternative recourse? How about fixing my window maybe?

When when the child is already safe, the locksmith is still calling to ask for directions? Why does he not have the technology to use a GPS? Just a phone with a map and whatsapp?

Was it not obvious that if I'm in Menlyn, you must call someone around Menlyn who is maybe 10 minutes away? Do we now claim for a window and now pay excess to fix a window that we wouldn't have to break if King Price did the right thing and came on time. Did the consultant not understand that it's an emergency? ?

I'm shocked!!

King Price I really expect a proper apology and for my window to be fixed.