BAAD SERVICE!!!

Good day.

ID NUMBER : ********** 320086

I spoke to Lee and Abel on the 23/04/2019 to lodge my claim and amendments for my husband’s phone.

Since then I have not received a response and I was advised by Abel I would be contacted the following day.

The last thing I want to do is go through this claim process. Spending endless amounts of airtime to call you guys, sitting in the police station queue for hours and paying excess fees with my premium increasing.

As mentioned previously I had 2 Nokia 2’s they were giving problems and game swopped them for a Samsung Grand prime Pro and a Huawei Y5. Attached is the screenshot of the IMEI number which I have sent to king price before. (Huawei Y5, as the guy I spoke to gave me the number to dial to check the IMEI while I was on the phone with him)

Unfortunately my husband was attacked in front of our gate, luckily they didn’t take the car but only the phone. We contacted King price and still no response,

CASE NUMBER LINDEN SAPS 283/04/2019 he reported it the same night.

Blacklist IMEI ref number from Vodacom ********** ********** .

If nothing is resolved by close of business I will take my money elsewhere and go with insurance who is competent and who understand the concept of customer service.

This claim process is becoming really tedious and you guys need to come up with ways and means on how to become more efficient and not make empty promises.

Regards

Shannen Mentor