Awesome Insurance

I’ve submitted a claim on the 17th of November regarding my Geyser. According to my understanding it was approved with the emails that i got. On the 20th it was put in. And the contractor also said everything is approved i just need to pay the access. Today i get a call that the claim cannot be processed. After all the installation was done and everything now i need to pay that contractor 5200 more. And where must i get that money now. Before Christmas. King price disappointed me. How can you let a contractor do the work. If everything is not in place. Even the contractor got the confirmation to continue from the insurance. Thank you King price.