Avoiding Valid Claims
If anyone is considering switching to LOOM or King Price, please be aware that the rumours of them dodging valid claims are true.
My laptop stopped working, and even though my policy schedule very clearly states that out of warranty hardware failures are covered, they keep insisting that they aren't.
They keep quoting lines that do not exist in my policy schedule, and are adamant about their stance.
This is extremely frustrating, and it feels like I'm being strong armed because I'm a regular person and they're a corporate.
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King Price Insurance's replyOfficial
11 Nov 2020, 08:03Hi there Kenny,
We understand that you’re frustrated, and we’d like to call and explain our decision regarding this claim.
We’ve pulled the recordings of your calls and all the paperwork, and a claims manager will be in touch.
We also have an internal dispute resolution team that’s qualified and trained to assist in such matters and you can lodge an objection to the outcome by emailing ***
Royal regards, The king and his court
We understand that you’re frustrated, and we’d like to call and explain our decision regarding this claim.
We’ve pulled the recordings of your calls and all the paperwork, and a claims manager will be in touch.
We also have an internal dispute resolution team that’s qualified and trained to assist in such matters and you can lodge an objection to the outcome by emailing ***
Royal regards, The king and his court
King Price Insurance's reply11 Nov 2020, 08:03
Official
Hi there Kenny,
We understand that you’re frustrated, and we’d like to call and explain our decision regarding this claim.
We’ve pulled the recordings of your calls and all the paperwork, and a claims manager will be in touch.
We also have an internal dispute resolution team that’s qualified and trained to assist in such matters and you can lodge an objection to the outcome by emailing ***
Royal regards, The king and his court
We understand that you’re frustrated, and we’d like to call and explain our decision regarding this claim.
We’ve pulled the recordings of your calls and all the paperwork, and a claims manager will be in touch.
We also have an internal dispute resolution team that’s qualified and trained to assist in such matters and you can lodge an objection to the outcome by emailing ***
Royal regards, The king and his court