1 reviews | Active since Jan 2016
Avoid King Price Insurance like the plague
Switched from OutSurance to King Price due to low premiums in December, 2015: <br> <br> 1. King Price captured vehicle information incorrectly (twice), regardless of several attempts on my side to correct this ( tried both calls and emails).<br> 2. The car inspection at Fix24 was very inconvenient, and I still have not received a vehicle inspection confirmation via mail, even after phoning King Price, asking them about this. <br> 3. Application fee was waived initially, but still deducted from my account. Numerous phone calls could not resolve this issue and they never confirmed, by listening to the recorded phone calls, if I misinterpreted the call centre agent, or, they erred indeed, and need to reimburse me.<br> 4. Had to make 5 phones calls to cancel policy, and almost threatened them to send me a cancellation confirmation.<br> <br> LESSON: Cheaper premiums mean nothing, With such an initial policy initiation follow through, and client service, just guess who will be on the loosing side the day you decide to claim.
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
We can assure you that we will look into what went wrong and make sure that the process is corrected for future. As per our records you have been assisted with the cancellation, we are sad to see you go but understand your reasons why. We hope you might consider us in the future.
Should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
We can assure you that we will look into what went wrong and make sure that the process is corrected for future. As per our records you have been assisted with the cancellation, we are sad to see you go but understand your reasons why. We hope you might consider us in the future.
Should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court
