Avoid King Price if you're looking for insurance

My matter with the claim for them is still not resolved and because I'm not happy with the way they are handling things. I called Kingprice to put my policy on hold and spoke to Ofenste who said he is going to move it to 2 September and they won't be cover for August. He was going to send me the updated document. I waited and no updated policy schedule was sent to me. I called them again today only to find that he put in the date for 1 August. what is the point of not deducting on the 25 if they are going to deduct on the 1st of August. Again king price is not doing what they were supposed to do. it's so frustrating dealing with them. The request is only being done now after speaking to someone else. I hope it's being done.