CA
Carl A

1 reviews | Active since Jun 2011

10 Jun 2021, 09:38

Authorsised Claim no. CKP***/1 on Insurance policy KP***

Dear King Price & Financial Services Ombud,

Authorised Claim no. CKP***/1 on Insurance policy KP***

To Whom it may concern,

I received the following authorisation from King Price on the 09.06.2021 in writing confirming my claim is authorised with Auto Magic Holdings who will work on the repair work of the claim.

Auto Magic also confirmed the same that the insurance authorised the claim and booked my vehicle on the 21.06.2021 at 08:00a.m.

From: <***> Date: Wed, 9 Jun 2021 at 12:43 Subject: Your claim has been authorised! (KP***) To: <***>

Dearest Carl Policy no. KP*** Claim no. CKP***/1 Client's name Carl Adams ID no. *** We’ve authorised your claim. Great news! We’ve authorised your claim and Auto Magic Holdings will be working on getting your car back on the road in next to no time! They’ll keep you in the loop but, if you don’t hear from them, please let us know and we’ll chase them up. Just pop an email through to *** Royal regards,

King Price *** *** FSP no. 43862

As I have confirmation in writing and the vehicle is booked I expect the insurance company to honour their commitment to rectifying the vehicle damages of the claim and not by any means try and reverse their decision.

Regards,

Carl

0
Replies (3)
King Price Insurance
King Price Insurance's reply10 Jun 2021, 17:40
Official
Hi Carl

Should you wish to dispute the outcome of your claim you may do so by emailing a detailed dispute to ***   
CA
Carl A's update10 Jun 2021, 17:52
Reviewer Update
Dear King Price,

I received a call on the 10.06.2021 from one of the Team Leads who reviewed the call and she confirmed that the claim is approved as per original notification.

Regards,

Carl
King Price Insurance
King Price Insurance's reply29 Jun 2021, 11:51
Official
Response noted.