MB
Matthew B

1 reviews | Active since Nov 2013

28 Dec 2023, 11:07

As a company with commercial insurance we have not been impressed with King Price: the agents responding to calls for roadside assist assume incorrectly that the policy will be inactive or they have incorrect details for our company on the system and they

As a company with commercial insurance we have not been impressed with King Price: the agents responding to calls for roadside assist assume incorrectly that the policy will be inactive or they have incorrect details for our company on the system and they refuse to assist. These inefficient and sometimes rude responses have created a poor impression of King Price overall although the independent companies responding with assistance have always delivered excellent service. Rowayne Hartze responded promptly today, however and our battery was boosted within the hour.

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Replies (1)
King Price Insurance
King Price Insurance's reply28 Dec 2023, 11:41
Official
Hi Matthew,

Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.

Please accept our sincere apologies.

Royal regards,
The Kings Court