Appalling Service that decreases with each interaction

It is with extreme frustration that I write up this review.

I can not believe how something so simple could be this frustrating.

On 15/09/2017 a King Price Client crashed into my vehicle from the rear were I had been stationary in traffic. After many discussions she eventually decided to institute a claim with her insurance. This is when all the frustration began, I was given a whole of of requirements to fulfill(of which I all did). I then struggled with their cinsultant Thabile Dlepu, this guy is quite something, he is possibly the rudest individual I have encountered to date. This one time on the phone when I was calling for feedback I had to calm myself down and contain the rage I had inside due to the things he said to me as well as the tone he chose to use.

I ended that call that day by requesting his managers' details to escalate the matter to which he refused but decided to send day later. He told me that the claim could even take up to 3 years(not what the form they made me fill out says).

According to the form my claim should have been finalised within 3 weeks of receipt of all the documents they requested. I completed and provided all the forms on 03/10/2017 and today after countless requests for feedback I have no idea what is happening with my claim because Thabile Dlepu, the people on the excalibur, and Monique Wright(Who I assume is Thabile's manager) have all decided to ignores my emails.