Appalling service from King Price!!!

On the 30 April 2021 my claim was registered, on the 13 May 2021 claim was authorised advising that the panel beater will be in contact with me on the progress of my car repair.

A week later, I have received no communication or feedback from Kingprice or the panel beater. I have called the call centre and spoken to Nkateko Langa who had no remorse for the service but purely indicated they are waiting on the panel beater for further assessment of the vehicle. I am in disbelief that (1) this was never communicated to me as the customer but (2) how nonchalantly Mr. Nkateko Langa addressed my concern. He at no point assured me the matter would be resolved and communication can be expected from the panel beater but alluded that it was my responsibility to follow up with the panel beater as they are also waiting for feedback.

This is the worst customer service I have ever received. To simply provide feedback but also have a turnaround time for when feedback can be received??