Appalling service, cancelation of phone insurance with no valid reason after 2 claim free years of paying.

I insured my phone 2years ago with Loom Insurance, they recent merged with King Price. A few days ago I received a text msg reading "Dear Noluyolo We're sorry to say that although we've tried, we can't insure you due to your risk profile. Thanks for understanding. King Price ***". I asked which quote are they referring to because I have been paying for my device insurance for the past 2 claim free years. I sent an email and did not receive response until I sent another one on Day3 which is today. The Albert Channon I was chatting to via email came up with a lame excuse. "Hi Ms. Bangani

I tried to call you but could not reach you.

I had a look now. Please see below.

Insurance companies asks questions to see what the risk involved is with insuring an item.

This ranges from the type of item to previous insurance history etc

Based on the quote and the questions asked, King Price will not be taking on the policy for the phone. I do apologize for any inconvenience. Kind regards". I have never received any call from King Price asking me any questions regarding the insured item.