Appalling service

I claimed for a leaking pipe in December. This was reported to King Price and they eventually fixed it 2nd week of January. The plumbers had to open the floor in my entertainment area and obviously broke tiles dugging a trench trying to locate the pipes. Their 3rd party service provider advised them that they are unable to find the exact tile and they wanted to install a different color tile to replace the tiles that was damaged by their plumbers as well as tiles that started lifting due to the water damage. After I rejected that offer they send me an email advising that they will pay me R3000 to fix the trench in the ground and to replace the damaged tiles. Again I rejected that offer as my tiles are colour coded and was installed by a tiling company. KingPrice previously paid for the whole bathroom's tiles to be replaced when I had a similar issue with pipes bursting in the walls as they could not find the same tile. This time around I have been given the run around with me having to call them for a response and being advised that someone will call me and no-one bother to call me back. I see this is a trend with KingPrice staff and management from reviews I have read. I send them an e-mail as well where I stated my dissatisfaction with their service and have not received a response despite their acknowledgement of my e-mail. It is clear that they do not treat their clients as royalty despite their slogan. I also wanted to know why they send a response the same day you lodge a claim to advise that your claim has been resolved but no one has even contacted you. It is now a month since I lodged my claim and my claim is halfway resolved. This is evident to me that they use the stats for marketing purposes to say they resolve clients claims speedily despite them not even having contacted the clients. I am really not impressed with the service I received up to date and will lodge a complaint with the ombudsman as well.