Appalling customer services

<p>Good day</p> <p> </p> <p>I would seriously like to voice my concern in regard to the customer services that I recieved from King Price insurance. I was involved in a car accident on the 13 May 2016 of which I notified King Price of, and only got assisted by the towing company employee that was near the accident scene. I, the customer had to do all the calling and lodging of a claim as no one from King Price cared enough to call me back and assist me.</p> <p> </p> <p>Due to the fact that the accident occurred on a Friday mid afternoon, no one from King Price called me back to take down my details or organise transportation from the accident scene to my home, please take also note that it was a wet and cold Friday midday.</p> <p> </p> <p>I had to wait till Monday morning i.e. 16 May 2016 to call and enquire about a claim that I personally lodged. Please take note of the fact that on Friday 13 May 2016 I personally did the calling and lodging of the car accident claim, because no one from King Price called me back to see if I was safe and okay.</p> <p> </p> <p>Only on Wednesday 18 May 2016, did an assessor call me back to explain the damages to my car and the cost of repair thereof. Before than, I only got a call from an individual called Basie (THAT WAS AFTER I PERSONALLY CALLED TO ENQUIRE ABOUT MY CLAIM) on Monday 16 May 2016 in regard to the accident. He therefore requested, all applicable details in regard to the accident, of which I provided within reasonable time. I provided all the police paper work and documents, time and date of accident, I even the provided accident car damage pictures and advised him (Basie) in writing, that the street where the accident occurred, had a CCTV camera and upon request that can obtain it. I gave in all relevant parties i.e. passages whom I was travelling with and, the other driver's name and contact details. </p> <p> </p> <p>The problem occurred when King Price noted after contacting the other party i.e. the person whom I collided with, (this being the guilty party) that he did not have motor car insurance. This individual (the guilty party) vehicle's license disc had expired on 31 October 2015 and I had prove thereof. A matter I personally made King Price aware of with material evidence.</p> <p> </p> <p>King Price insurance did not even have the decency to call or notify me that my claim has been declined. I had to recieve a sms from the car rental agency to return their car the afternoon of 19 May 2016. This means I only had less than 7 hours to return their car. I tried calling King Price demanding answers and their response through, another individual (NOT Basie) that my claim had been rejected cause I missed my May 2016 premium payment. PLease take note that I personally notified them whle lodging m y claim on Friday 13 May 2016 that I missed the May payment and had intention of paying it at month end. The Monday 16 May 2016 when Basie called me I made him aware of the situation. I even sent him reasons why I missed my payment which was due to the fact that I was hospitalised for two weeks and unable to make arrangements for the premium payments.</p> <p> </p> <p>King Price did not notify me or remind me via sms or a call of my missed payment. I'm the one who ethically and morally reminded them of the situation, the reason thereof; and equally, my solution to resolve it by paying double at end of May 2016. After 3 years and 2 month of being with King Price and not even once, missing a premium payment, the one month of May 2016, the month I missed my payment for the first time since being with them.</p> <p> </p> <p>King Price insurance had no empathy for the fact that I was hospitalised, and could not make arrangement withing the grace period they offered me to pay for the month of May 2016. They did not attempt to call me, as to make arrangements for payment thereof nor pursue the matter. It is as if King Price purposefully, ignored the matter, hoping something would happen and they would have an excuse to decline a claim payment.</p> <p> </p> <p>I find the actions and business conduct of King Price insurance not only appalling but inhumane (due to the fact that they did not consider my hospitalisation and incapability of paying them on time), distatsteful and morally ********* and I would advise anyone out there not to be charmed and woed in by their every month premium decreasing stunt which in fact on average amounts to R4 - R7 in my experience.</p>