Appalled, bul**** and made to seem I don’t matter

I have been with King Price for 5 years now, never missed a payment and have even recommended it to friends, colleagues and family. On the 26thnof December, my husband was involved in an accident in my car. My car was not driveable, tow truck took my car in. The car was assessed on the 3rd of January 2019, I spoke to the SEM consultant Sone to let her know my car was under warranty that she should send it to an accredited panel beater, she said I should send her the warranty so she could discuss with the assessor, she got back to me saying that it’s an extended motor plan and in any case the car will be fixed with genuine parts. 3 month later, my car was still standing at the panel beater untouched, i started throwing tantrums as I wasn’t being heard, finally they took my car to Volvo where it was determined there is more damage to my vehicle, Volvo then called me to notify me they are voiding my warranty as my car was fixed at an unauthorized repairer. My car was then taken to an authorized repairer and I am told my car will be written off, I have been waiting for the letter of confirmation for a week now. So does his mean I’m exempt from paying premiums in 10 days because there is no car that’s insured. I didn’t stop paying the premiums even though for the past 6 months I have not been covered. You are not loyal, 5 years and this is the service I get. When I get my payout it’s definitely the last you hear from me and I will suggest to all my friends and colleagues to withdraw.