Appalled and disgusted by your insurance

What a disappointment your insurance is. Our car was ****** on the 7th of January and later recovered, the perpetrators took the keys so it had to be taken by the insurance for its locking system to be changed, we spoke with a consultant Johannes Swarts who handled our claim CKP ********** /1. We called him almost every day from the 8th of January until 1st of February to check the progress of the car and he kept telling us that an investigation officer had been appointed to access the car and that the car was with the panel beaters, on the 7th of February we got a notification that the car had just been transferred to the panel beaters so Mr Swarts had been lying to us for a whole month, today its the 3rd of March, car is still not back, no communication whatsoever and when we call we cannot get hold of the investigation officer nor of Mr Swarts. I am so appalled by your insurance and I will not recommend it to anyone. Sies!