APPALING SERVICE

On the 13th of March l decided to cancel my policy with King price and sent the them an email to have it cancelled. I did not get a response. I then sent another one on the 16th and again there was no response. I then decided to call them and the consultant l spoke to promised me that a cancellations consultant was going to call me and cancel the policy, no one called me back. I agin sent another email on the 17th and again no one bothered to respond. As you can understand by the 18th l had lost my patience and l sent them an email telling them l was going to write a complaint on HelloPeter and only then did they respond late in the day. I then discovered during the call that they still had my wife's details in the system instead on mine (my wife is the one who they originally spoke to about a policy) even though l had updated the details (several times). He then promised to send an sms and and email showing that the policy has been cancelled. I AM STILL WAITING!! Please help!