1 reviews | Active since Jun 2015
Anything Not To Pay
My name is Ryan Venter and I have had the worse possible experience ever with King Price. I had an accident in March this year and few days later received a call from Johan Human from KP a few days later. In the beginning they we very understanding and helpful but it was a week or 2 later when the assessor went to view the damage that, that all changed. They started to investigate ever way they could to try not pay the claim, from bank statements to alleged witness voice records from neighbour's stating the where about of the vehicle during the week that were completely fault and when my attorney requested the recording that we were first promised, we now get the run around and till today they refuse us access to them. I want to tell south Africa that my claim was rejected cause of bussiness use when I was insured for private, I only used it for a bussiness trip cause my other vehicle was getting fixed and had no other choice. What I do want you all to know is that the way in which King Price conducts bussiness is you must be ready to be presumed guilty and will have to prove your innocence and have sleepless nights while their skilled assessors do everything they can, to not PAY!
We note your complaint and wish to respond as follows.
When a claim is lodged, we have to validate all the information supp**** to us. During the validation process of your claim it was found that some of the information you supp**** did not entirely correspond. Further investigations where conducted where certain facts where confirmed to support the outcome of the claim. Should you wish to challenge our decision you may do so by emailing a detailed dispute to ***
Unfortunately every vehicle, person and use of the vehicle has its own risk attached. In your case when insuring a vehicle for private use and then using the vehicle for multiple business trips, king price is not granted the opportunity to underwrite the correct risk and therefore is prejudiced in this regard. We understand your business vehicle was stationary for a number of days, but it remains your responsibility to ensure your insurance policy gets updated whenever any of your circumstances changes.
Should you have any further questions, please feel free to contact us directly.
Regards
The kings court
We note your complaint and wish to respond as follows.
When a claim is lodged, we have to validate all the information supp**** to us. During the validation process of your claim it was found that some of the information you supp**** did not entirely correspond. Further investigations where conducted where certain facts where confirmed to support the outcome of the claim. Should you wish to challenge our decision you may do so by emailing a detailed dispute to ***
Unfortunately every vehicle, person and use of the vehicle has its own risk attached. In your case when insuring a vehicle for private use and then using the vehicle for multiple business trips, king price is not granted the opportunity to underwrite the correct risk and therefore is prejudiced in this regard. We understand your business vehicle was stationary for a number of days, but it remains your responsibility to ensure your insurance policy gets updated whenever any of your circumstances changes.
Should you have any further questions, please feel free to contact us directly.
Regards
The kings court