Anything BUT royal service!!!!

Ive had an accident on the 08/10/2022 and had the worst claims experience with Kingprice. I never received any updates from the consultant during the claims process and when my claim was authorized I received an SMS stating this.When the repairs started, alternative parts were approved which I did not have an issue with till the parts didn’t fit properly on my vehicle. I then disputed this and was told at first that nothing was wrong by the assessor even though there was a huge gap between 2 of the parts.Two of the assessing managers got involved and assisted with resolving the matter(Jeremy and Goolam) and original parts were approved and my vehicle repaired correctly. I later contacted the legal department regarding the recovery on my claim and was told that the consultant that was working on my claim left and didn’t mark this for a recovery. Once again, I receive no feedback or communication from the legal department.This complaint was sent to the complaints department on the email address that is supp**** by Kingprice on the 07th March but clearly no one cares to update clients as we are now at the end of May, its shouldn’t be my responsibility to continuously follow up with Kingprice. I pay a monthly premium and have been very patient through this painful process even though the service I received is anything but royal. I understand that processes take time, but no updates or feedback is completely unacceptable.Am I required to lodge complaints everytime I want an update on my claim/recovery. My insurance is paid on time and my excess was paid to the panelbeater and I want my excess back. I pay a lot on my insurance and expect better from Kingprice with all the empty promises regarding the royal service that is given to clients.