Anything but royal service

Dear King Price

Super cheap car insurance premiums that decreases monthly... and so much more has left me to ponder that "so much more" possibly refers to the service level decrease as your premiums decrease. Not sure just a thought, but certainly my experience.

Instances were your services has not met the expected standard:

2019: It has been a month since an accident to my vehicle caused by a municipal truck. After a month the Assessor has failed to successfully appoint a repair company. No one from the insurance company is actively driving this claim. I have to phone daily to beg for an update to no avail and no progress. Are your assessors committed to excellent client service and are the suppliers reliable to ensure repairs within a reasonable time? I find Auto Magic unreliable.

2018: I waited 2.5 hours for road side assistance. Once again the case was not actively managed by King Price. I had at one point to engage with the road side assistance company which services were equally as poor as the customer care representative. One again is your network of suppliers reliable? Is your staff committed to excellence.

Royal Greetings, A client seeking the service for the monetary compensation in premiums paid monthly.

Hopefully I can expect a royal phone call to give me a super cheap excuse to what is going on.