anyone with common sense please Help

its the first time i took house insurance and my first claim and i probably got the worst claims agent Mianay , instead of making me feel royal she makes a person feel like garbage , not interested in resolving my query throwing around assumptions. i just feel like i am not been treated fairly, there is a dispute on the incident date of my claim. i first registered the claim on an estimate date because i was on holiday for 4 days, which i advised her in the very first call when logging the claim. now the incident date became a serious issue on whether the claim is approved or not. so i sent king price proof ( video clip) of the exact date on when the incident took place , their assessor investigated and agrees with the new incident date, but every time i call ,no one can help.. everyone is always busy and will call back, its a straight forward claim that king price is trying not too pay,

its really sad ,before i took king price as my insurer i seen the good reviews and excellent service they provide on hello peter , but now i am not sure if all is true.

maybe there is still a good side , i just dealt with the wrong people , we will see after this review if anything gets resolved and i can change my review and rating, but for now i regret taking this insurance