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patricia N

1 reviews | Active since Jan 2015

12 Mar 2017, 15:57

ANOTHER THING COMING...

<p>I took out insurance on my 2016 ford ecosport on 7 Feb 2017 whilst it was still at the dealership. Four weeks later and bam an accident, hit from the back by a driver who was clearly not paying any attention to the road. I had submitted the claim to kingprice and after a week it was rejected on the basis of me being "dishonest"</p> <p>Firstly I was sent a transcript of the call, it is dated 25 January 2017 which is for a different vehicle I had planned to buy, this is *****. Kingprice is using this invalid transcript to say I'm a ****. this transcript dated 25 January was for a totally different vehicle and therefore irrelevant to this claim. I was that transcript dated 7 Feb 2017 which pertains to the vehicle I own.</p> <p>Secondly the claim was rejected because I apparently said yes when asked if I was the regular driver, to the layman never having insurance before regular driver to me means a person who drives the vehicle regularly. I was never explained what regular driver means. Had it been explained I would have said no my father is the owner and regular driver and I drive the vehicle regularly with his permission and his outsurance comprehensive cover allowed for this. </p> <p> </p> <p>Lastly the rejection letter stated I was dishonest which is defamation of character. Kingprice is using a recording unrelated to thus vehicle to reject my claim and call me dishonest.</p>

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Replies (3)
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patricia N's update13 Mar 2017, 11:43
Reviewer Update

I was contacted by Beverleyann who asked me to give her till the CoB today to resolve this issue. i will give King Price the chance to rectify.

King Price Insurance
King Price Insurance's reply13 Mar 2017, 13:30
Official

Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.

Beverley has been in contact to discuss, should you require any further assistance please do not hesitate to contact.

Royal regards

The kings court

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patricia N's update13 Mar 2017, 15:49
Reviewer Update

It's a hour away from.close of business, still awaiting a response from Beverley