AM
Archie M

1 reviews | Active since Dec 2012

16 May 2022, 18:42

And windshield insurance claim that took 8 weeks and still didn't get processed.

I recently joined King Price and the reason I joined was that the gentleman who told me the insurance assured me that I never had to talk to anyone and that claims replies were almost instantaneous.

A few weeks after I joined the windscreen cracked. I reported the claim on their app, and I was impressed that I didn't have to waste any time on the phone. I was called back and told that their windshield specialist partner would call. They sure did and asked for the excess to the paid, which I did.

For days, there was no reply and the crack kept getting bigger. After 2 weeks, I reached out and I was told a glass was ordered and would arrive within days. 2 weeks went by and another and I started to get irritated. I called and I was given another date which wasn't honoured.

In total, I waited for 8 weeks. Eventually, I decided to replace the glass myself and the entire process took 3 days.

There was no apology from King Price or their "trusted" partner dgc555.co.za. And for that reason, I cancelled and I'm happy to say I'd never find myself here ever again in my lifetime. You will be sweet-talked into signing up and once you have issues, you become a burden that annoys them, yet the debit order doesn't annoy them.

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Replies (1)
King Price Insurance
King Price Insurance's reply17 May 2022, 15:51
Official
Hi Archie

Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. We are urgently investigating the matter with the service provider and will be in contact to discuss.