ANASHREE PILLAY from King Price gives customer Poor and most Unprofessional customer service

Anashree Pillay King price consultant poor - unprofessional customer service

I approached King Price as a 3rd party. I declared what I experienced and stated what i saw was their client leave her car door unattended on a windy day. Obviously this was refuted by their insured as 'an act of god' Now me being a responsible driver. I chose not to use gods name in vain and delared I held my car door to not cause any negligent damages by winds that weren't strong enough in all the surrounding areas of the tornado being 11 km away from the accident. Hence the news reports indicates CERTAIN surrounding areas experienced winds. I realised whats worst in this situation is being treated unprofessionally by a member of king price team - ANASHREE PILLAY which was never addressed.

The problems with the insurer(KING PRICE) service started as follows:- * I send through the requested documents to the first consultant - only to find out - another consultant (ANASHREE PILLAY) has taken over the claim requesting the same documents again. I resent the same documents through to ANASHREE PILLAY and gave the contact persons name at King Price in receipt of these documents previously sent.

I had to repeat the process over and again when ANASHREE PILLAY requested i send these documents one of them then sometimes a few documents at a time and this is after i submitted everything. Why is the handover process between colleagues a problem for a customer?

* I asked King Price with my understanding if their insured has mentioned in writing that King Price advised her that i must liaise with her insurance and not the insured then why do i receive multiple messages from the insured and after she send me this message. Outcome from King Price - no response on this 'violation' - i kept the messages as proof.

King price asked on one of their documents if i want to take cover with them(paraphrasing but context is same). Is it because i said no therefore the process/customer service became so poor? To worsen this, i spoke to ANASHREE PILLAY on 15 October 2024. I asked for feedback from her manager on her disrespectful approach in which Anashree informs me how i think during this process and not what the process entails. Notably, im acting on advi*****t.

Its best to report this poor customer service to shed light of what a reliable insurer is. As being in an accident and wanting a responsive insurer is part of a package any customer wants. This is not reliable service provider.

Ps. This response is clearly a separate issue from the insured outcome - That im well versed on how to deal with . Dont advise further on this again as I've got professionals in this regards to assist.