An Unexpected Great Service Compliment

So my review is one of an all encompassing way. I got to speak to Claire Rikhotso , in what started in not such a pleasurable environment. Only later did I find out that she is in training. I received an Increase Letter from King Price on the 27th of July and it left me speechless and out raged. I did, what I suppose is the "human response" and off I trotted in search for a better deal.

Needless to say one of the leading insurance companies gave me the "then best deal", upon which I accepted immediately. I forwarded my cancellation letter to King Price. Based on my previous email in my response to the increase and my cancellation letter, no one , from King Price who phoned me offered me the better deal .

Until, Claire Rikhotso , contacted me on the 30th of July. She gave me very important information about the Leading SA Insurer, upon which I then went on a search and asking various clients of this Insurance company. The feedback I received was informative. However, Claire also gave me a better price and my rate to King Price was reduced right down, even less to what I'm currently paying.

Whilst I understand increases are inevitable in some cases, my thought was, they will not give me a ridiculous increase, which was the thought process when I read my increase of R 999.00 from R 671.00. Only then after all the phoning and leg work , to then have it reduced to R 570.00. Needless to say when I then phoned the leading insurance company to confront them about this clause , they were not forthcoming and apparently do not do that. However, cancelling the policy is what I did.

Thank you King Price and Claire Rikhotso . Although this issue started off on the other side of the coin,I'm happy to say the frown turned into a smile. I could have done without the in between, but sometimes things happen for a reason.

I've been with King Price since 2015 and honestly never had a complaint, even when I had to do the dreaded claim. At all times was the situation handled in an acceptable manner, even when I was informed that I'll not be receiving my excess paid, back due to the case not being taken further. I was not happy then, but somehow think now with the rate being reduced to less my current rate, that in some way makes up for me not being able to claim the excess back.

Thank you Claire Rikhotso for making "the scripted word" a little more tolerable and the "being human" factored in nicely.