An awful service

Hello Peter I have joined these insurance King price by now is almost two years without a claim and for me it was a good insurance company until last year 27/11/2020 when my car involved in an accident, I followed all the necessity to report the matter to the insurance and on the 07/12/2020 i got a notification that my claim is approved, and also stated the panel beater company that will be responsible to fix my car. Since I was also covered for car hire yes arrangements where made as the car hire take about 30 days through all these I thought that the car will be done by all these 30 days to avoid my desperation but as days goes by I was keeping on calling the insurance about the progress of my car but always I was told that they are waiting for parts ,then I decided to search numbers for the panel beater to find out whats going on then the panel beater responded that they are not responsible to order parts as the insurance itself they are the one who oder parts, so i kept on calling again and again because I started to sense like things are going very wrong with so much on around 23 and 24 December i got a message stating that estimated time for parts arrivals will be on 30 December 2020 I believed that earlier January my car will be fixed as I was calling every week or every three days I called to check if parts are arrived as stated nothing received until when I call it was in the middle of January when they tell me that they gave panel beater authorization to order on their side since it was already delayed then my question was why didn't they do that in the first place, the around last of last week I kept on calling to ask how far they to told me that the parts are received meaning the car can be ready on the 29/01/2021 or Monday 01/02/2021 ohk on Friday then on the 28/01/2021 I called to find out they told me to check on Monday if it is not done so on Monday didn't call I called on Tuesday 02/02/2021 they told me I should call on Wednesday find out as it is not yet done then I called they said I can come to fetch in the morning so Thursday I went there to get my car only to find that the glass is not done as it was broken again while I was waiting I seen a notification on my tracker that the car is idling excessively and yes I found it idling so they told me that the battery is like is flat so they are trying to charge it ohk I left panel beater around 18:30 since I arrived at 13:00 while they were still has to paint the bonnet again they told me the battery will charge as I drive home even now the battery is not charging but the day these car was collected from me by the towing company of the insurance is was moving on itself starting on itself the problem was just the bumper, head lamp and the windscreen but now the problem extended and the screen was I received a notification message the day i collected the car that the glass is ordered just for whole two month it is only ordered the day I came for collections I asked why because the screen was something that was seen even in the first place the respond was the inspector didn't mention it. So I called the insurance to raise all my concerns they referred me to the person who inspected the car then his reply was "my battery is old he further state that battery life is 1 to 2 years " then i replyed by saying it depend with the brand "so now the battery lifespan is three to five years if maintained correctly and obviously i bought my car 2018 July meaning it is still under three years and the most thing damages a battery is when it sit long enough but if the car moves frequently the battery life span remains good so now because of their delays am suffering. Also again am still waiting for them to call or make arrangements for my glass to be fit and the worst part is am the one who is always calling and sometimes you stay on the line for long that surely cause a lot of units or sometimes they say I must live my contacts they will call only to find that no one call I even regret to live my previous insurance budget, as to king price you will experience things that your not even worth to experience and I believe their inspectors they trained how to deny payouts that how to deal with claims to meet all both parties needs. After I contacted them insurance and their beater they responded that the battery if stays long cells get damaged but who is fault is that because by me I was supposed to get my car last year so they delayed but now they don't want the consequences of delay. My advice is you know never be fooled by cheaper insurance because the reason for cheapness represents the level of service you gonna get