LV
L V

1 reviews | Active since Apr 2017

11 Mar 2021, 09:51

Amazing Customer Service - Thanks Pieter Kruger

What an amazing experience. I had an issue with my debit orders, I requested a call back using the King Price App. On Wednesday evening (10 March 2021) I receive a call from Pieter Kruger to assist me. He was friendly and helpful from the word go. And I received assistance in Afrikaans (What a Treat). Within 5mins Pieter had determined what had gone wrong with my debit order, he requested a refund on my behalf and changed my debit order date. Thursday morning (11 March 2021) I receive a call from Pieter to advice that my refund had been approved and would be paid on the same day. Within a matter of 14hours Pieter had sorted out my problem. This is what I call EXCELLENT CUSTOMER SERVICE. Pieter you are an amazing person, you were friendly, helpful and absolutely went above and beyond. THANK YOU Pieter!!!!!!!!!!!!!!!!!!!!!!!!!!

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Replies (1)
King Price Insurance
King Price Insurance's reply11 Mar 2021, 13:11
Official
 
Thanks so much for the kind words. It’s fantastic feedback like yours that makes us get up in the morning and do what we do. 
 
Here’s to keeping that smile on your dial! 
 
Royal regards, 
 
The king and his court