Amazing client service (NOT)

<p> I was involved in an accident. I contacted King Price and they handled the entire process in an efficient and timely manner, however, the company Kind Price recommended I contact in order to arrange a courtesy vehicle has been such a disappointment. The service provided by the courtesy vehicle company has been nothing but shocking, how King Price has such a company on its database is beyond.</p> <p>Whenever I tried to contact this company, their telephone number was not working, I had to go back to King Price repeatedly and ask them to contact this company so that I could arrange for the delivery of the vehicle. After a number of calls and emails I finally got through to the owner of the company who informed me that I would have to pay security before the vehicle was delivered to me, I duly paid this security. The courtesy vehicle was delivered to my place of employment with this huge crack on the windscreen, I did not complain and accepted the vehicle as is.</p> <p>A week later my vehicle was fixed, I returned the courtesy vehicle to its owners and asked that the security I paid be refunded to me. Initially my messages asking about when I could expect my money back were ignored, after a while I was told I would get my money at the end of the week of the 5th of September 2016. The week ended and I heard nothing from them.</p> <p>I contacted them the following week and again my messages were ignored, after a while I was told that they were waiting for the traffic department to confirm that I did not incur any tickets whilst driving the vehicle. I waited and waited and still heard nothing. I sent messages which again went unanswered.</p> <p>I decided to contact King Price to ask for their assistance with reclaiming my money, this is when my horror experience escalated to boiling point. The gentleman I spoke to from King Price by the name of Jack, rudely told me, they don’t get involved in such matters, I must speak to the courtesy vehicle people, this is a matter that does not concern King Price. I found this quite bizarre and indicated that the reason I even used these people was because King Price said I must use them, now you telling me King Price does not get involved in such matters.</p> <p>After much argument with the King Price gentleman he called the courtesy vehicle people (it is important to note that not even once had these people contacted me to let me know when I would get my money back, I had to follow up with them and whenever they felt like responding they would do so). When we spoke to the courtesy vehicle people, they now started telling me that this process normally takes two weeks, they were following up with the traffic department on a daily basis. When I asked why they had not told me this before or kept me updated about the delays in the traffic department, they could not answer me. The King Price gentleman much to my amazement started siding with the courtesy vehicle people telling me that government departments are slow, these things take time etc.</p> <p>The gist of the story is that I was told to relax, they will reimburse me when everything is finalised, if it means that I wait until December so be it and in any case the money I wanted paid back was not substantial and more importantly King Price does not get involved in this, it is up to me to follow up.</p> <p>I am bitterly disappointed that King Price would recommend that one use such a company and that the people working for King Price can be so rude to their customers and that King Price adopts a we will not get involved approach when the people on its database act in such a manner.</p> <p> </p> <p>I guess i will have to sit and pray that i will get my money back in my lifetime. I can definitely not count on King Price to assist with this process.</p>