1 reviews | Active since Jun 2014
All lies and we just got started
<p>I just signed up with king price for for house and home insurance you guys told me that you wont be charging me with a joinging fee but then, wow! you guys charge me with 269 joinging fee then when i call back to query the issue you guys advised that you canceled the fee too late but why ddnt anybody call me to advise or warm me i am not a milionaire, then also i asked for my debit order date to be the 26th of each month but when i called it was 1st? You guys are not giving me what we agreed on and you are making changes that i did not request. This is a real bad start to a good client who is bieng treated back, i want a 15 rand policy reduction and my joining fee which im not supposed to pay to be returned ASAP! or im going to the Ombad.</p>
Hi Craig
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
Our client care department was in contact with you to discuss your concerns and the way forward. Thank you for your patience and understanding, should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court
Hi Craig
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
Our client care department was in contact with you to discuss your concerns and the way forward. Thank you for your patience and understanding, should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court
There was no way forward you guys blame your system and take no responsibility I wonder what will happen when I actually claim.
I have already now opened a file with the Ombud
There was no way forward you guys blame your system and take no responsibility I wonder what will happen when I actually claim.
I have already now opened a file with the Ombud
Hi Craig
We are sorry you feel that way unfortunately the error was due to a system error. We note the refund was paid on the 28/09.
Royal regards
The kings court
Hi Craig
We are sorry you feel that way unfortunately the error was due to a system error. We note the refund was paid on the 28/09.
Royal regards
The kings court
Im canceling this month end seeing that you guys think that system errors absolves you of any liability also by the complaints i see on HP when you guys increase your premuims the reduction in premuims count for nothing and also that most of your positive reviews is only for the way you guys handle clients signing up but when it come to claim time you look for any loophole not to payout im glad i had such a small hitch before i actaully claimed!
To all reading this take time to read though complaints and compliments of this company and once your made you own conclusion im sure youll cancel also the one line responses you give to certain clients are rather rude.
Im canceling this month end seeing that you guys think that system errors absolves you of any liability also by the complaints i see on HP when you guys increase your premuims the reduction in premuims count for nothing and also that most of your positive reviews is only for the way you guys handle clients signing up but when it come to claim time you look for any loophole not to payout im glad i had such a small hitch before i actaully claimed!
To all reading this take time to read though complaints and compliments of this company and once your made you own conclusion im sure youll cancel also the one line responses you give to certain clients are rather rude.