After nearly a decade with King Price, I can no longer rely on King Price when I need them

Over the last two years, claiming has become a constant source of stress and frustration. Despite all the automations and outsourcing, my experience as a client has regressed.

After struggling for days just to get my geyser replaced, making multiple calls, being put on hold for minutes at a time, and even being cut off with no call back, I eventually gave up, paid for it myself, and had to claim back from King Price. I was told at one point that I must understand that they deal with lots of calls…

Then my claim for a portion of my ceiling that fell was rejected after an assessment that took less than 10 minutes by one of their appointed suppliers, who used my broom to hit the ceiling before making an “informed” decision. When I challenged the outcome, I was told the onus was on me to prove their assessment was wrong, meaning I’d have to pay another contractor to do an independent report to prove why they should cover my claim.

The final frustration has been trying to cancel my policy. I sent my written cancellation on 17 October 2025. The following week I received a message saying King Price could not process my written cancellation until I’d had a phone conversation with them, since when is that acceptable?

When they did call, it turned into repeated calls from different people who either didn’t know why they were calling or promised to call back and never did. On several occasions, I was called and then placed on hold because I supposedly needed to speak to someone else “down the line” to discuss my cancellation, only to wait endlessly with no one picking up. How ridiculous that I had to jump through all these hoops just to cancel a policy.

Eventually, after following up again in writing and receiving what was probably a call from the fourth different person, the cancellation was processed. My email clearly stated that my cover should end at the end of November 2025, and I confirmed this twice with the consultant on the phone, as I had already paid for the month of November. Yet, as has become the pattern with King Price, I received written confirmation minutes later stating that my cover had ended immediately, on 5 November 2025, not as requested.

I pay a high premium each month for peace of mind, not to worry whether my insurer will cover my damages in my time of need. To then be told to arrange and pay for my own assessment because I don’t agree with theirs is unacceptable.

As it stands, the cancellation letter still hasn’t been corrected.

After almost 10 years as a client, I’m deeply disappointed in how I have been treated by King Price.